Shipping policy

Last Updated: August 12, 2026

Thank you for shopping with infrared-sauna.shop. We ship our sauna products to customers in the United States and United Kingdom. Please review the information below regarding our shipping process, delivery times, and related policies.

1. Shipping Locations

We currently ship orders to addresses within:

  • United States

  • United Kingdom

Orders are fulfilled from our warehouse locations depending on the destination:

United States Warehouse
400 Pittston Ave
Avoca, PA 18641
USA

United Kingdom Business Address
39 Norval Rd
Wembley
HA0 3TD
United Kingdom

2. Processing and Shipping Time

Our standard shipping time is approximately 5–7 business days.

Shipping time begins after your order has been successfully processed and dispatched. Orders may require additional processing time before shipment.

Please note that delivery times are estimates and may vary due to circumstances outside our control, including carrier delays, severe weather, holidays, customs procedures, incorrect or incomplete delivery information, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

If free shipping is offered for a particular product or order, the applicable shipping terms will be shown on the product page or during checkout.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, when tracking is available.

Please allow some time for tracking information to become active after the carrier receives and scans your package.

5. Delivery Delays

While we aim to deliver orders within the estimated 5–7 business day timeframe, we cannot guarantee a specific delivery date.

Delays may occur because of:

  • Carrier or transportation delays

  • Severe weather

  • Public holidays

  • Customs or import procedures

  • Incorrect or incomplete shipping addresses

  • Unforeseen logistical or operational issues

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so we can assist you.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order. We will do our best to accommodate address changes before the order is shipped, but we cannot guarantee that changes can be made after dispatch.

7. Damaged or Missing Packages

Please inspect your shipment when it arrives.

If your package appears damaged, please document the damage with photographs and contact us as soon as possible at help@infrared-sauna.shop.

If your package is marked as delivered but you have not received it, please contact us so that we can help investigate the delivery with the shipping carrier.

8. International Orders and Customs

For orders shipped to the United Kingdom or United States from the applicable fulfillment location, any applicable taxes, duties, customs fees, or other charges will be handled according to the shipping and tax terms presented at checkout and applicable law.

If customs or government authorities require additional information from the customer, delays may occur.

9. Contact Us

If you have questions about your order or our shipping policy, please contact us:

infrared-sauna.shop


Business Address :39 Norval Rd
Wembley HA0 3TD
United Kingdom

Email: help@infrared-sauna.shop

We are happy to assist with shipping questions, tracking information, and delivery concerns.